After you have added items to the shopping cart you can go to Checkout. If you want to remove or change items in your Shopping Cart and you already are in in Checkout, click the button CONTINUE SHOPPING, then when you are back in the shop click SHOPPING CART button, and don't go to checkout, then you can remove items in you shopping cart by clicking the trash bin.
In my shop you can see all the yarns and kits I have available. There is a shopping cart and after collecting all the items you want, click Checkout and first add your shipping information, then next you can choose the method of payment.
If you live outside Finland, you can pay with credit card in Paypal secure site. Choose PAYPAL as your payment method and my shop will direct you to Paypal to pay. After paying remember to return to the shop from Paypal, so that your order becomes complete, and you will receive order confirmation.
If you are in Finland, you can also fetch your order from us from the market Kauppatori in Helsinki, and pay your purchases at the market with cash or credit card.
If you live in Europe and your currency is Euro, and are uncomfortable with paying through Paypal, you can email me and I will send you our bank information and you can pay directly to our bank account.
After completing the payment through Paypal you will receive an order confirmation to your email. If you don't receive it, please contact me to make sure your order has arrived.
If for any reason you have difficulties to proceed to checkout and Paypal, please don't hesitate to contact me and I will send you an invoice manually through Paypal. I will ship your order to you after I have received your payment.
Paypal calculates and changes the currency for you.
If you live outside EU, the prices you see in the shop are without VAT.
We don't have whole sale prices.
You can see the shipping prices when you proceed to the last stage of checkout.
The prices to EU include VAT 24%, and prices to other countries are without VAT.
I send orders to Europe in Priority Mail. If you want them in Economy Mail, please tell me and I will refund the extra cost of Priority Mail to you (Economy Mail is only couple of euros cheaper to Europe). Priority Mail to Europe takes usually about one week, the Economy Mail takes 2-3 weeks, and in holiday time even longer.
Outside Europe (United States and Canada) I will use Economy Mail, which is the cheapest, even if a little slow, to the US usually about three weeks. If you want your order faster in Priority Mail (about twice the cost of Economy Mail to those countries), please tell me and I will send you another invoice for the extra cost.
I will ship orders under 1,4 kilos to EU and orders under 1,8kg to outside EU as maxiletters (small parcel) and there is no tracking in them. Orders over 1,4kg to EU and over 1,8kg to outside EU are shipped as packages and they ship in Priority mail with tracking in them.
We ship orders about three times a week, so your products leave usually within 2-3 days. I will send you an email when your order has been shipped. In the summertime, the orders are mostly shipped in the beginning of the week, because of the market days, when I can't go to the post office.
I try to answer to emails as soon as possible, but if you haven't gotten an answer in two days, please send another on. My shop sends automatical confirmation of your order, if you have not received it, please check also your trash mail.
We try our best so that the colors look real in our calibrated monitor, but please remember that each monitor might show colors differently. When you look at our site in your monitor, the background should be neutral light grey. If you see some other shade, then also the same shade colors the pictures of the yarns.
If you are not satisfied with our product, you can return it within 14 days of it's arrival, and we will refund your money minus shipping. The products must be returned in original condition and unused. Please email me, before returning the products. I'm happy to answer if you have any other questions about our yarns or kits.
Please check the order right after it's arrival. If it has been damaged during shipping, in spite of our careful packaging, please be in contact with your post office where you may claim for the damage. You can also contact us if the item is damaged so much that you want another.
If you have any questions, please contact me with email: riihivilla (@) gmail.com
VAT number FI1348382-2
Leena and Jouni Riihelä
25560 Koski as